A little about Remy Sleep
Remy are an online SME retailer that sell a range of weighted blankets and products to help their customers relax and enjoy a deeper sleep. Trading since 2019 Remy now serve over 20,000+ customers worldwide.
What were they struggling with & what they looked to achieve
Remy have been using various online marketing methods including Email marketing, Google Ads and social paid ads via Facebook and Instagram. Remy struggled to reach existing customers during promotional sales as the open rates for email on average are around 20%. And social media varying from 22%-36%. They needed a more direct channel to communicate with customers and that’s where Text Global came in.
What we did to get the client setup
Text Global helped get Remy setup our Enterprise Platform with no setup fees, monthly charges or long-term commitments. Where the client could setup bulk SMS text marketing campaigns with open rates of 95-98% (5x higher than email marketing alone).
We helped Remy through the entire process of downloading their customer database from their eCommerce partner. Whilst educating them on how to cleanse and re-format the data, ready to import to our platform.
With one-to-one online screen shares we provided Remy with extensive training on how to use our platform. In addition, we gave market leading advice on how to stay GDPR complaint and tips to optimise the SMS text marketing campaign.