At Text Global, we believe SMS messaging is a powerful and effective communication tool when used responsibly. We are committed to maintaining high standards and strictly prohibit the use of our platform for sending unsolicited or abusive messages.

Our Position on Spam

Text Global operates a zero-tolerance policy towards spam. The use of our services to send unsolicited SMS messages is strictly forbidden under any circumstances.

What We Define as Spam

For the purposes of this policy, “spam” refers to any SMS message that is:

• Sent without the recipient’s prior consent or permission
• Unsolicited, unexpected, or unwanted by the recipient
• Misleading, deceptive, or intended to defraud
• Sent by or on behalf of a sender the recipient has not authorised to contact them

Customer Responsibilities

By using Text Global’s services, you agree not to send spam and to comply with all applicable laws and regulations (including GDPR and PECR). In particular, you must ensure that:

• You have obtained clear, informed consent from recipients before sending marketing messages
• All message content is accurate and not misleading in any way
• The purpose of the message and any offer or service is clearly communicated
• The sender (your business or organisation) is clearly identified in each message
• Recipients are provided with a clear and simple way to opt out of future communications

Enforcement of This Policy

Text Global actively monitors compliance with this policy. If we identify, or reasonably suspect, a breach:

• Sending privileges may be immediately suspended
• Accounts may be restricted or temporarily frozen while the issue is investigated
• Serious or repeated violations may result in permanent account termination without refund

We reserve the right to take these actions without prior notice where necessary to prevent harm or ensure compliance.

Reporting Spam or Abuse

If you receive a message that you believe violates this policy, please report it to us. When submitting a report, include:

• Your mobile number
• The date and time the message was received
• The content of the message

Reports should be sent to: [email protected]

Our Commitment

Text Global does not knowingly work with individuals or organisations that engage in unsolicited messaging. We are committed to protecting recipients, supporting responsible marketing practices, and maintaining trust in SMS as a communication channel.