Securing online transactions is more important than ever. One Time Passcodes (OTPs) and Two-Factor Authentication (2FA) are two vital tools that enhance security. By adding an extra layer of protection, these methods ensure that only authorised users can access sensitive...

Building personalised customer journeys is a key way to enhance customer experiences and loyalty. Rich Communication Services (RCS) is a modern messaging protocol that allows businesses to create these tailored experiences. Unlike traditional SMS, RCS supports rich media, interactive elements,...

Data segmentation is crucial for effective marketing. It involves dividing your audience into smaller groups based on specific traits or behaviours. This helps you target your campaigns better and reach the right people with the right message. When combined with...

WhatsApp Business Messaging provides an effective way to connect with your customers. With over 2 billion users worldwide, WhatsApp is a platform many people are already using. By leveraging this tool, businesses can reach their audience directly and personally. Using...

Cyber Monday is one of the biggest shopping days of the year. It’s a great opportunity for businesses to boost sales and engage with customers. To make the most of it, you need a solid digital communication strategy. Starting early...

Ensuring that your emails reach your customers is crucial for any marketing campaign. Deliverability can make or break your marketing efforts. When emails don’t land in inboxes, you miss out on opportunities to connect with your audience. Reliable email delivery...

Engaging customers effectively is crucial for any business. One powerful tool that can help is MMS, or Multimedia Messaging Service. Unlike standard text messages, MMS allows you to send images, videos, and audio clips. This adds a visual and interactive...

Black Friday is one of the biggest shopping events of the year. For businesses, it’s a prime opportunity to boost sales and attract new customers. With everyone looking for the best deals, standing out can be tough. This is where...

Two-way chat has become a crucial tool in cloud contact centres. It allows businesses and customers to communicate in real-time, making interactions quicker and more efficient. This immediate exchange of messages helps solve issues faster, improving overall customer satisfaction. Customers...

Voice APIs are becoming essential tools for businesses aiming to improve customer communication. These application programming interfaces (APIs) allow developers to integrate voice calling features into their apps and systems. This helps companies connect with their customers better and more...