These Terms and Conditions (“Terms”) govern the use of messaging services provided by Text Global Limited (“Text Global”, “we”, “our”, or “us”). By accessing or using our services, you (“Customer”, “User”, or “you”) agree to comply with and be bound by these Terms.
If you do not agree with these Terms, you must not use our services.
Service
The digital communications and messaging platform, APIs, tools, third-party plug-ins, and related services are provided by Text Global.
Account
A registered account created by a user to access the Service.
User Content
Any message, text, data, or material transmitted through the Service.
Recipient
Any person or entity receiving a message sent via the Service.
Customer
The person or company using Text Global Service.
Charges
Billed messages the Customer has sent via our API’s/Platform.
Subscribed Saas solutions.
Inbound virtual numbers or short codes
Professional or account management services.
You must:
Businesses using the platform confirm they are authorised to send communications on behalf of their organisation.
To use the Service, you must create an account and provide accurate information.
You agree to:
Text Global may suspend or terminate accounts providing false or misleading information.
Text Global provides solutions and a cloud-based Saas or CPaas platform, enabling users to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
You agree not to use the Service for:
Users must comply with:
You are solely responsible for ensuring recipients have valid consent to receive messages.
You agree that:
Text Global may suspend accounts that generate excessive complaints or violate messaging regulations.
Use of the Service is subject to applicable fees.
Customers agree to:
Text Global reserves the right to:
7.1 SMS messages are charged on a per-message basis.
An SMS message is defined as a sequence of textual and numeric characters containing up to 160 characters when using the GSM standard alphabet. Certain characters or symbols may count as multiple characters depending on encoding standards.
If a message exceeds the standard character limit, it will be divided into multiple message segments and charged as more than one SMS message.
Where non-GSM character encoding is used (such as Unicode characters), the maximum number of characters per SMS may be significantly reduced.
7.2 Credit Availability
Where customers purchase SMS credits through a prepaid account, credits will normally be made available immediately once payment has been successfully processed.
For payments made via bank transfer (including BACS), SMS credits will only be added to the customer account once the funds have been received and verified by Text Global.
7.3 Charges for Submitted Messages
Charges will apply to each SMS message submitted through the platform, regardless of whether the message is successfully delivered to the intended recipient.
Delivery may be affected by factors outside the control of Text Global, including but not limited to mobile network restrictions, handset limitations, filtering systems, or regulatory requirements. It is the Customer’s responsibility to maintain the integrity of their data and overall message deliverability.
7.4 Post-Pay Accounts
Where Text Global has agreed to provide services on a post-pay or invoiced basis, invoices must be paid within 30 days of the invoice date, unless otherwise agreed in writing.
Failure to make payment within the agreed timeframe may result in suspension of the Service.
7.5 Taxes
All prices and Charges stated by Text Global are exclusive of Value Added Tax (VAT) unless otherwise stated.
VAT and any other applicable taxes will be charged at the prevailing rate in accordance with applicable law.
7.6 Changes to Pricing
Text Global reserves the right to modify or increase pricing where necessary to reflect changes in operational or third-party costs.
For customers operating on post-pay or invoiced accounts, Text Global will normally provide at least 30 days’ notice prior to any pricing changes.
Prices displayed on the Text Global website or platform may be updated or amended at any time without prior notice.
7.7 Refund Policy
Unless otherwise agreed in writing, SMS credits purchased are non-refundable.
Customers are responsible for ensuring that purchased credits meet their anticipated usage requirements prior to completing a purchase.
Text Global will make reasonable efforts to deliver messages, but does not guarantee delivery.
Delivery may be affected by:
Text Global is not responsible for delayed, failed, or undelivered messages caused by third-party networks.
9.1 You retain ownership of the content you send through the Service.
However, you grant Text Global a limited license to:
your content solely to provide the Service.
9.2 You are responsible for ensuring your content:
9.3 Text Global does not claim ownership of the content you submit or make available for inclusion on the service.
9.4 As per the UK General Data Protection Regulation 2016/679, Text Global will never resell your stored data. Your personal details, uploaded contact information and captured mobile numbers will all be kept safe on our secure servers. The data is held on behalf of its clients and partners and is never used for anything other than its intended purpose.
Text Global reserves the right to modify or cease, whether temporarily or permanently, the service (or any portion thereof) at any time and without prior notice. You acknowledge that Text Global shall not be held responsible to you or any third party for any changes, interruptions, or termination of the service. This encompasses assigned mobile telephone numbers and keywords.
13.1 Text Global may suspend or terminate accounts if:
Users may terminate their account at any time by contacting support at [email protected]
13.2 You agree that Text Global, in its sole discretion, may terminate or suspend your access to the Service and remove or discard any content within the Service for any reason, including, without limitation, lack of use or if Text Global believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Text Global may also, at its sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of these Terms of Service may be effected without prior notice.
13.3 You further agree that Text Global shall not be liable to you or any third party for any termination or suspension of your access to the Service.
14.1 To the maximum extent permitted by law, Text Global shall not be liable for:
14.2 The provisions set out below define the full extent of the financial liability of Text Global (including any liability arising from the acts or omissions of its employees, agents, or subcontractors) to you in relation to:
14.2.1 any breach of these Terms of Service; and
14.2.2 any representation, misrepresentation, statement, or tortious act or omission (including negligence) arising out of or in connection with this agreement.
14.3 Nothing in these Terms shall exclude or limit the liability of Text Global:
14.4 Subject to clause 15.2, Text Global shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect, incidental, special, or consequential loss or damage, including (without limitation) loss of profits, revenue, business, goodwill, data, or anticipated savings, even if such losses were reasonably foreseeable or Text Global had been advised of the possibility of such loss.
14.5 Text Global’s total aggregate liability to you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in all circumstances be limited to the total fees paid by you to Text Global in the twelve (12) months immediately preceding the event giving rise to the claim.
14.6 Except as expressly set out in these Terms of Service, all warranties, conditions, and other terms implied by statute or common law (including, without limitation, those implied by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982) are, to the fullest extent permitted by law, excluded from this agreement.
All intellectual property related to the Text Global platform, including software, branding, and documentation, remains the property of Text Global or its licensors.
You may not:
any part of the platform without permission.
