Two-way chat has become a crucial tool in cloud contact centres. It allows businesses and customers to communicate in real-time, making interactions quicker and more efficient. This immediate exchange of messages helps solve issues faster, improving overall customer satisfaction. Customers...

Voice APIs are becoming essential tools for businesses aiming to improve customer communication. These application programming interfaces (APIs) allow developers to integrate voice calling features into their apps and systems. This helps companies connect with their customers better and more...

Halloween is a fantastic time for businesses to connect with their customers. Using digital channels, you can create exciting campaigns that capture the spooky spirit of the season. From social media to email marketing, there are various ways to make...

Messaging apps are becoming a key tool in customer conversion strategies. They allow businesses to communicate with customers quickly and easily. People love using messaging apps because they are fast and convenient. This makes them a great way to connect...

Chatbots are becoming a popular tool for customer support. They can help businesses answer customer questions quickly and efficiently. This means customers get the help they need faster. Chatbots can work all day, every day, without getting tired. This makes...

Sending SMS messages is a powerful way to connect with customers. However, it’s important that your messages actually reach them. This is where SMS deliverability comes in. It measures how many of your messages are successfully delivered to recipients’ phones....

Omnichannel marketing is a way to connect with customers through multiple channels, giving them a seamless experience. It means using both online and offline methods to reach and engage customers. This can include social media, emails, physical stores, and more....

Connecting with customers is crucial for any business. One effective way to enhance customer interaction is through digital engagement hubs. These hubs bring together various communication channels into one place, making it easier to manage customer interactions. Digital engagement hubs...

The communication landscape is evolving with the introduction of RCS (Rich Communication Services) integrated into iOS 18. This new feature aims to enhance how we send and receive messages on iPhones. RCS replaces traditional SMS and MMS, offering a richer,...