Communicating effectively with customers is crucial for any business. Two-way chat is a powerful tool that makes interactions more personal and engaging. Unlike one-way communication where a business sends messages without expecting direct responses, two-way chat allows real-time conversations. This...

With over two billion users worldwide, WhatsApp is one of the most popular chat apps. Businesses are recognising the potential of WhatsApp to connect with customers in real time. Business WhatsApp Messaging offers many features that can enhance customer communication...

In 2024, the way we communicate is rapidly changing, and businesses need to keep up. Rich Communication Services, or RCS, is revolutionising text messaging by offering a richer, more interactive experience. Unlike traditional SMS, RCS allows you to send messages...

Artificial Intelligence (AI) chatbots are changing how businesses interact with customers. These smart virtual assistants can chat with customers, answer questions, and offer help anytime, day or night. An AI chatbot works like a real person but can handle many...